Privacy policy

Privacy Policy

Evergreen Adventure Group™
Effective Date: September 18, 2026
Last Updated: September 18, 2026

Evergreen Adventure Group™ (“EAG,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, travel services, excursions, events, memberships, and other services.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit or use:

www.evergreenadventuregroup.com

or interact with Evergreen Adventure Group™ through our website, online booking services, communications, events, or other services.

By using our website or providing information to EAG, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us, information automatically collected when you use our website, and information received from third-party service providers when necessary to provide requested services.

Depending on how you interact with EAG, information may include:

Contact Information

  • Full name
  • Email address
  • Mailing address
  • Telephone number
  • Other contact information

Account & Registration Information

When you create an account, register for an experience, or use certain website features, we may collect:

  • Username or account information
  • Password or authentication information
  • Participant information
  • Emergency contact information
  • Program registration information

Travel Information

When you request or purchase travel services, we may collect information necessary to arrange your travel, including:

  • Traveler names
  • Dates of travel
  • Destinations
  • Travel preferences
  • Accommodation preferences
  • Transportation preferences
  • Booking information
  • Passport or identification information when required by a travel supplier
  • Other information necessary to complete a reservation

EAG will only request sensitive travel or identification information when reasonably necessary for the applicable service.

2. Payment Information

When you make a purchase, payment information may be collected and processed by EAG's payment processor or applicable third-party booking provider.

Depending on the transaction, this may include:

  • Billing name
  • Billing address
  • Payment card information
  • Transaction information
  • Payment history

EAG generally does not need to directly store complete payment card information.

Payment information may be securely processed and stored by third-party payment providers according to their own privacy and security practices.

3. Travel Booking Information

EAG offers both personal travel services and a self-service travel platform.

When you use the self-service travel platform to research or book airfare, hotels, rental cars, cruises, tours, resorts, travel insurance, or other travel products, information may be shared with the applicable travel supplier or booking platform as necessary to complete and administer your reservation.

Third-party travel suppliers may have their own privacy policies governing information they receive.

Customers should review the privacy practices of applicable suppliers when completing travel reservations.

4. Information Collected Automatically

When you visit our website, certain information may be collected automatically.

This may include:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Approximate geographic location
  • Pages viewed
  • Website interactions
  • Referring website
  • Date and time of visits
  • General website usage information

This information may be collected through cookies, pixels, analytics tools, server logs, and similar technologies.

5. Cookies & Similar Technologies

EAG and its service providers may use cookies and similar technologies to:

  • Operate the website;
  • Remember preferences;
  • Maintain account functionality;
  • Understand website traffic;
  • Improve website performance;
  • Analyze customer interactions;
  • Support security; and
  • Deliver relevant website functionality or marketing.

You may be able to control cookies through your browser or device settings.

Disabling certain cookies may affect website functionality.

6. How We Use Information

EAG may use personal information to:

  • Provide requested products and services;
  • Process purchases;
  • Arrange travel;
  • Manage reservations;
  • Register guests for excursions and events;
  • Manage memberships;
  • Provide customer support;
  • Respond to messages and inquiries;
  • Communicate itinerary or schedule changes;
  • Provide travel documents;
  • Process payments;
  • Manage accounts;
  • Improve our website;
  • Develop new products and services;
  • Send requested information;
  • Provide promotional communications where permitted;
  • Prevent fraud or misuse;
  • Protect the security of our systems; and
  • Comply with legal and regulatory requirements.

7. Travel Communications

When you purchase or inquire about travel services, EAG may contact you regarding your reservation or requested service.

These communications may include:

  • Booking confirmations;
  • Payment notices;
  • Travel documents;
  • Itinerary information;
  • Schedule changes;
  • Cancellation information;
  • Supplier updates;
  • Departure information;
  • Customer service communications; and
  • Other information necessary to administer your travel.

These operational communications may continue even if you opt out of promotional communications.

8. Marketing Communications

With appropriate consent or as otherwise permitted by law, EAG may send promotional communications regarding:

  • Travel opportunities;
  • Excursions;
  • Events;
  • Memberships;
  • Promotions;
  • Travel tips;
  • Blog content;
  • New services;
  • Merchandise; and
  • Other EAG offerings.

You may unsubscribe from marketing emails by following the unsubscribe instructions included in the communication.

Opting out of marketing communications does not prevent EAG from sending necessary transactional or service-related communications.

9. Information Sharing

EAG may share personal information with third parties when reasonably necessary to provide requested products and services.

These parties may include:

  • Airlines;
  • Hotels;
  • Cruise lines;
  • Resorts;
  • Rental car companies;
  • Tour operators;
  • Transportation providers;
  • Travel insurance providers;
  • Attractions and venues;
  • Payment processors;
  • Booking platforms;
  • Website hosting providers;
  • Email and communication providers;
  • Analytics providers;
  • Technology providers;
  • Professional service providers; and
  • Government authorities when legally required.

EAG does not sell your personal information to advertisers.

Information is shared only as reasonably necessary for legitimate business purposes, requested services, transactions, security, legal compliance, or other purposes described in this Privacy Policy.

10. Independent Travel Suppliers

When you book travel through EAG, information necessary to fulfill your reservation may be transmitted to the applicable travel supplier.

For example, a hotel may require traveler information to confirm a reservation, while an airline or cruise provider may require passenger information to issue travel documents.

Once information is provided to an independent supplier, that supplier's privacy policy may also apply.

EAG does not control the privacy practices of independent third-party travel suppliers.

11. Self-Service Travel Platform

Our self-service travel platform allows customers to independently research and book travel 24 hours a day, 7 days a week.

Because these bookings may be processed through third-party travel technology or supplier systems, information entered during the booking process may be transmitted to those providers.

Customers should review the applicable privacy notices presented during the booking process.

The self-service platform is an additional travel-planning tool and does not replace EAG's personal travel services.

12. Children's Privacy

Some EAG programs are designed for children and youth.

When a minor participates in an EAG program, EAG may collect information necessary to administer the program, communicate with parents or guardians, provide appropriate supervision, address emergency situations, and meet program requirements.

Where required, EAG will obtain appropriate parental or guardian authorization before collecting or using information relating to a minor.

EAG does not knowingly collect personal information from children for unrelated marketing purposes.

Parents or legal guardians who have questions about information collected in connection with a child's participation may contact EAG.

13. Accessibility, Dietary & Participation Information

Certain EAG experiences may require customers to provide information concerning:

  • Accessibility needs;
  • Mobility requirements;
  • Dietary restrictions;
  • Allergies;
  • Accommodation requests; or
  • Other participation requirements.

This information may be shared with applicable venues, transportation providers, hotels, restaurants, activity providers, or other suppliers when reasonably necessary to accommodate the participant.

Customers should provide only information reasonably necessary for the requested accommodation or service.

14. Emergency Information

For certain excursions, youth programs, educational programs, or other experiences, EAG may request emergency contact information or other information necessary to respond to an emergency.

Emergency information may be shared with appropriate staff, transportation providers, medical personnel, emergency responders, venues, or other parties when reasonably necessary to protect a participant's health or safety.

15. Photos, Videos & Testimonials

EAG may photograph or record guests during certain events, excursions, programs, or activities for legitimate business, promotional, educational, or marketing purposes.

Where a separate consent or media release is required, EAG will obtain that authorization separately.

Guests may also voluntarily submit:

  • Reviews;
  • Testimonials;
  • Photographs;
  • Videos;
  • Comments; or
  • Other content.

EAG may use voluntarily submitted content for legitimate business and promotional purposes, subject to applicable law and any applicable agreement.

16. Third-Party Links

The EAG website may contain links to third-party websites, including travel suppliers, booking platforms, social media platforms, payment providers, attractions, hotels, transportation providers, and other websites.

EAG is not responsible for the privacy practices of third-party websites.

We encourage you to review the privacy policy of any third-party website before providing personal information.

17. Data Security

EAG takes reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

You should avoid sending highly sensitive information through ordinary email or unsecured website forms unless specifically requested through an appropriate secure process.

18. Data Retention

EAG may retain personal information for as long as reasonably necessary to:

  • Provide requested services;
  • Maintain business and transaction records;
  • Manage memberships;
  • Fulfill legal or regulatory obligations;
  • Resolve disputes;
  • Enforce agreements;
  • Maintain financial records;
  • Prevent fraud; or
  • Satisfy legitimate business needs.

Retention periods may vary depending on the type of information and the reason it was collected.

19. Your Privacy Choices

Depending on applicable law, you may have rights concerning your personal information.

These may include the ability to:

  • Request access to certain personal information;
  • Request correction of inaccurate information;
  • Request deletion where legally applicable;
  • Opt out of certain marketing communications;
  • Ask questions about how information is used; and
  • Exercise other rights provided by applicable law.

Certain information may need to be retained to comply with legal, accounting, security, contractual, or other obligations.

20. Email Unsubscribe

You may unsubscribe from promotional emails by using the unsubscribe link provided in the applicable email.

Please note that unsubscribing from marketing communications does not necessarily stop transactional or service-related communications.

For example, EAG may still need to send you information regarding a reservation, payment, itinerary, cancellation, schedule change, or other service you have requested.

21. Do Not Track

Some web browsers offer a “Do Not Track” feature.

Because there is currently no universally accepted standard for responding to browser-based Do Not Track signals, EAG may not respond to such signals unless required by applicable law.

22. Business Transfers

If EAG undergoes a business transaction such as a merger, acquisition, restructuring, sale of assets, or similar transaction, personal information may be transferred as part of that transaction.

Any such transfer will remain subject to applicable legal requirements and appropriate privacy protections.

23. Legal Disclosures

EAG may disclose personal information when reasonably necessary to:

  • Comply with applicable law;
  • Respond to lawful requests from government authorities;
  • Protect the rights or safety of EAG or others;
  • Investigate fraud or security incidents;
  • Enforce agreements; or
  • Protect the integrity of our website and services.

24. California & Other State Privacy Rights

EAG may serve customers located in multiple states.

Privacy rights and disclosure requirements may vary depending on where a customer resides and applicable law.

Where a state or jurisdiction provides additional privacy rights, EAG will comply with applicable requirements.

California residents may have additional rights under California privacy laws, including the California Consumer Privacy Act and California Privacy Rights Act, when those laws apply.

EAG does not sell personal information as that term is defined under applicable California privacy law.

25. International Visitors

EAG primarily operates in the United States.

If you access our website from outside the United States, your information may be processed or stored in the United States or other locations where EAG or its service providers operate.

By using our website, you acknowledge that information may be processed in jurisdictions that may have different privacy laws than your country of residence.

26. Changes to This Privacy Policy

EAG may update this Privacy Policy periodically to reflect:

  • Changes to our services;
  • Changes to our website;
  • New technology;
  • Changes in business practices;
  • Changes in applicable law; or
  • Other operational requirements.

When changes are made, the updated policy will be posted on the EAG website with a revised Effective Date or Last Updated date.

27. Contact Us

If you have questions about this Privacy Policy, how EAG handles personal information, or your privacy rights, please contact us.

Evergreen Adventure Group™
🌐 www.evergreenadventuregroup.com
📧 evergreenadventuresgroup@gmail.com

Travel Disclosure:
Independent Agent of FST No. ST15578 and CST No. 2090937-50