Shipping Policy

Effective Date: September 18, 2026

Evergreen Adventure Group™ (“EAG,” “we,” “us,” or “our”) primarily provides travel services, excursions, experiences, memberships, reservations, and other services that do not require traditional physical shipping. This Shipping Policy explains how confirmations, travel documents, digital materials, and Travel Mart merchandise are delivered.

1. Travel Services and Digital Documents

Most purchases made through Evergreen Adventure Group™ are for travel services, excursions, events, reservations, memberships, or other experiences.

Because these purchases are primarily digital or service-based, physical shipping is generally not required.

After completing a purchase or reservation, customers may receive applicable:

• Purchase confirmations

• Reservation confirmations

• Booking information

• Tickets or vouchers

• Travel itineraries

• Travel documents

• Excursion information

• Membership information

• Digital receipts

• Other applicable travel-related documents

These materials may be delivered electronically by email, through the EAG website or booking platform, by text message when applicable, or through another delivery method specified for the particular purchase.

Delivery Timing

Confirmation and travel documents are generally provided immediately after purchase or within 24 hours of the completed transaction, depending on the type of service purchased and the applicable supplier or booking system.

Some travel suppliers may take additional time to issue final confirmation numbers, tickets, vouchers, or other documents. In those circumstances, delivery will be subject to the supplier's processing requirements.

Customers are responsible for providing accurate contact and email information and for checking their email, including spam, junk, promotions, or similar folders, for travel-related communications.

2. Excursion and Event Materials

For EAG excursions, group trips, events, and experiences, required information may be provided electronically before the scheduled activity.

Certain materials may also be provided:

• In person

• At a designated meeting or departure location

• On the day of travel

• Through a text message

• By email

• Through the EAG website or applicable booking platform

Specific delivery instructions may vary by excursion, event, venue, transportation provider, or supplier.

Customers should review their confirmation and pre-trip communications for instructions regarding where and when to receive tickets, boarding information, itineraries, credentials, or other required materials.

3. Travel Mart Merchandise

Evergreen Adventure Group™ may offer physical merchandise through the Travel Mart.

Travel Mart merchandise that requires physical delivery will be shipped using the shipping method and timeframe presented at the time of purchase.

Shipping times may vary based on:

• Product availability

• Order processing time

• Shipping method selected

• Destination

• Carrier delays

• Holidays and weekends

• Weather or other circumstances outside EAG's control

Estimated delivery dates are estimates only and are not guaranteed unless expressly stated otherwise.

Processing Time

Orders may require processing time before they are shipped. Customers will receive applicable shipping or order confirmation information when available.

For pre-order or specially ordered merchandise, the estimated fulfillment timeframe will be provided as part of the applicable product or purchase information.

4. Shipping Charges

Applicable shipping charges for Travel Mart merchandise will be displayed during checkout or otherwise communicated before the purchase is completed.

Travel services, excursions, and digital travel documents generally do not have a traditional shipping charge because they are delivered electronically or provided in connection with the applicable service.

5. Delivery Problems

If you purchase Travel Mart merchandise and your order is:

• Lost in transit

• Damaged during shipping

• Delivered to the wrong address

• Significantly delayed

• Missing from the delivery

please contact Evergreen Adventure Group™ as soon as reasonably possible.

Customers are responsible for providing a complete and accurate shipping address. EAG is not responsible for delays, losses, or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.

When appropriate, EAG may work with the applicable shipping carrier or fulfillment provider to investigate a delivery issue.

6. International Shipping

Unless expressly stated on the applicable product or checkout page, EAG does not guarantee that Travel Mart merchandise is available for international shipment.

Customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated at the time of purchase.

Travel services may be subject to additional requirements, restrictions, or supplier terms based on the customer's destination and country of residence.

7. No Physical Shipping for Travel Bookings

Purchasing a travel service through EAG does not necessarily result in the delivery of a physical ticket, document, or package.

Many airlines, hotels, cruise lines, rental-car companies, tour operators, insurance providers, and other travel suppliers use electronic confirmations, mobile tickets, digital vouchers, or other electronic documentation.

Customers should retain their electronic confirmations and any required identification or travel documents needed for their trip.

EAG is not responsible for a customer's failure to access, retain, or present required travel documentation.

8. Supplier and Third-Party Delivery

Some travel services available through EAG's self-service travel platform or other booking channels are provided directly by independent third-party travel suppliers.

Delivery of confirmations, tickets, vouchers, travel documents, or other materials may therefore be subject to the supplier's systems, processing times, and policies.

Where applicable, the supplier's terms may control the delivery and issuance of those materials.

9. Self-Service Travel Platform

EAG's self-service travel platform is available 24/7 and allows customers to search, compare, and book various travel services.

Travel confirmations and documents generated through the platform may be delivered electronically by the platform, supplier, or EAG.

The self-service platform is an additional travel-planning and booking tool and does not replace EAG's personal assistance.

Customers who need assistance may contact EAG through the contact methods provided on the website.

10. Changes to This Shipping Policy

Evergreen Adventure Group™ may update this Shipping Policy from time to time to reflect changes to our services, Travel Mart offerings, delivery methods, suppliers, or applicable requirements.

The updated version will be posted on the EAG website with the revised effective date.

11. Contact Us

If you have questions regarding delivery of a travel confirmation, travel document, excursion material, or Travel Mart merchandise order, please contact us:

Evergreen Adventure Group™
Website: www.evergreenadventuregroup.com
Email: evergreenadventuresgroup@gmail.com

Travel Services Disclosure

Independent Agent of FST No. ST15578 and CST No. 2090937-50

This disclosure reflects an independent travel-agent relationship and does not represent these numbers as Evergreen Adventure Group's own travel registration numbers.