Cancellation policy
Purchase Options & Cancellation Policy
Evergreen Adventure Group™
Effective Date: September 18, 2026
Last Updated: September 18, 2026
Evergreen Adventure Group™ (“EAG,” “we,” “us,” or “our”) offers a variety of travel experiences, excursions, events, memberships, travel services, and merchandise.
Certain products or services may be available as a one-time purchase, subscription, membership, pre-order, or other special purchase option. The terms below explain how these different purchase types may be changed or canceled.
The specific cancellation, refund, return, exchange, or credit terms displayed with an individual product or service may supersede this general policy.
One-Time Purchases
One-time purchases may include excursions, events, experiences, travel services, merchandise, and other EAG offerings.
Once an order or reservation has been placed, cancellation eligibility depends on the type of purchase and the applicable terms.
Customers should review the cancellation terms associated with the specific purchase before completing checkout.
Subscriptions & Recurring Purchases
Certain EAG products or services may be offered as a subscription or recurring purchase.
When you purchase a subscription, you will receive the applicable product or service according to the duration and frequency selected at checkout.
Your payment information may be securely stored by our payment processor, and you may be automatically charged for subsequent subscription periods unless you have paid for the applicable subscription in advance.
Auto-Renewing Subscriptions
Some subscriptions may automatically renew at the end of their subscription period.
If you do not wish to renew, you must cancel your subscription before the next renewal or billing date.
Cancellation of a subscription generally prevents future charges and deliveries but does not automatically result in a refund for a subscription period that has already begun or been fulfilled.
Where available, subscription management or cancellation options will be provided through your account, order confirmation, subscription-management tools, or by contacting EAG.
Specific subscription terms displayed at the time of purchase will control if they differ from this general policy.
Memberships
EAG memberships may have their own enrollment periods, membership terms, benefits, renewal dates, and cancellation requirements.
Membership fees may be non-refundable once membership benefits, enrollment materials, reservations, or other member services have been activated or provided, unless otherwise stated in the applicable membership terms or required by law.
If a membership automatically renews, customers may cancel future renewal according to the cancellation instructions provided with their membership.
Cancellation of future renewal does not necessarily entitle the customer to a refund of the current membership period.
Pre-Orders
From time to time, EAG may offer merchandise or other products as a pre-order.
A pre-order allows you to purchase an item that is currently out of stock, being produced, or expected to become available at a later date.
At checkout, EAG may:
- Collect the full purchase price;
- Collect a deposit or partial payment;
- Authorize a payment method; or
- Secure payment information for later fulfillment.
The applicable payment arrangement will be disclosed during the purchase process.
Canceling a Pre-Order
A pre-order that has not yet been fulfilled may be canceled when cancellation is permitted by the specific pre-order terms.
Once a pre-order has been fulfilled or shipped, it is no longer treated as a cancellable pre-order and becomes subject to the applicable Travel Mart return and exchange policy.
If EAG or a supplier is unable to fulfill a pre-order, EAG will communicate the available options to the customer.
Try Before You Buy
EAG may occasionally offer merchandise or other eligible products through a Try Before You Buy program.
When participating in a Try Before You Buy offer, EAG or its payment provider may authorize your payment method before the item is provided.
The applicable offer will specify the amount of time available for you to evaluate the item.
If you decide to keep the item, or if the applicable evaluation period expires without the item being properly returned, the payment method may be charged for the applicable purchase amount.
Returning a Try Before You Buy Item
If you decide not to keep the item, it must be returned according to the return instructions and within the timeframe specified with the offer.
Failure to return the item within the required timeframe may result in the full purchase price being charged.
Try Before You Buy purchases may be subject to additional conditions, including requirements concerning the item's condition, packaging, shipping, and return costs.
Excursions & Events
EAG excursions and events have different cancellation considerations because reservations may require advance commitments to transportation providers, venues, attractions, ticket providers, hotels, guides, and other suppliers.
Unless the specific excursion or event states otherwise:
14 or More Calendar Days Before the Excursion
Cancellations received 14 or more calendar days before the scheduled start of an excursion may qualify for a future-travel credit when permitted by the applicable excursion terms.
Credits are not automatically guaranteed and may depend on amounts already committed to third-party suppliers.
Less Than 14 Calendar Days Before the Excursion
Cancellations made less than 14 calendar days before the scheduled start of an excursion are not eligible for credits, returns, or refunds, except where required by applicable law or where EAG expressly approves an exception in writing.
This includes cancellations due to personal emergencies, illness, scheduling conflicts, transportation problems, changes in plans, or inability to attend.
Travel Bookings
Travel booked through EAG—including:
- ✈️ Airfare
- 🏨 Hotels
- 🚗 Rental cars
- 🚢 Cruises
- 🌴 Resorts
- 🗺️ Tours
- 🛡️ Travel insurance
- Travel packages and other travel services
may be subject to the terms and cancellation policies of the applicable travel supplier.
Supplier policies may include cancellation deadlines, penalties, change fees, non-refundable rates, future-travel credits, or other restrictions.
EAG cannot guarantee a refund when the applicable supplier does not provide one.
Customers should review the applicable supplier terms presented during the booking process before completing their reservation.
Self-Service Travel Bookings
EAG's self-service travel platform is available 24 hours a day, 7 days a week, providing customers with the flexibility to research and book travel outside of normal business hours.
Self-service travel bookings remain subject to the applicable supplier's terms and conditions.
The self-service platform is an additional travel-planning and booking tool and does not replace EAG's personal travel services.
Customers who prefer assistance may contact EAG directly through the website.
Travel Mart Merchandise
Travel Mart merchandise is subject to a separate return and exchange policy.
All merchandise sales are final.
Merchandise purchases are not eligible for monetary refunds.
Eligible merchandise may be exchanged for another available item, subject to applicable exchange requirements, availability, and the condition of the merchandise.
Personalized, customized, clearance, or specially ordered merchandise may have additional restrictions.
If merchandise arrives defective or materially different from what was ordered, contact EAG promptly so the issue can be reviewed.
No-Show Policy
Failure to attend an excursion, event, tour, reservation, or other scheduled experience does not constitute a cancellation.
No-shows are not eligible for a refund, credit, or exchange unless otherwise stated in the applicable purchase terms or approved by EAG.
Customers are responsible for arriving at the designated departure location or meeting point at the required time.
Changes to Purchases
Requests to change a purchase or reservation may be subject to availability, supplier restrictions, fare differences, change fees, administrative fees, or other charges.
A requested change is not confirmed until EAG or the applicable supplier confirms the change.
Promotional Purchases
Special promotions, discounted products, limited-time offers, founding memberships, promotional travel packages, and other special offers may have cancellation or refund restrictions that differ from standard purchases.
Any additional restrictions will be disclosed with the applicable promotion or offer.
How to Cancel or Request Assistance
Customers should submit cancellation requests as soon as possible.
Please provide:
- Full name
- Order or reservation number
- Product, service, excursion, event, or membership purchased
- Scheduled travel or event date, when applicable
- Date of purchase
- Contact information
The date and time EAG receives the cancellation request will be used when determining whether the request was submitted within an applicable cancellation period.
Submitting a cancellation request does not automatically mean that a refund, credit, return, or exchange will be approved.
Contact Evergreen Adventure Group™
Questions about a purchase, cancellation, travel reservation, membership, excursion, or merchandise order can be directed to:
Evergreen Adventure Group™
Email: evergreenadventuresgroup@gmail.com
Website: www.evergreenadventuregroup.com
Customers may also use the messaging feature available through the EAG website.
Explore. Connect. Experience.