Contact Info
Evergreen Adventure Group™
Evergreen Adventure Group™ (“EAG”) is committed to providing clear communication and helpful support for our guests, members, travelers, and customers.
For questions regarding travel services, excursions, memberships, reservations, purchases, Travel Mart merchandise, website services, or general inquiries, please contact us using the information below.
General Contact Information
Evergreen Adventure Group™
Website: www.evergreenadventuregroup.com
Email: ExperienceEAG@evergreenadventuregroup.com
For the fastest assistance, please include your full name and, when applicable, your order number, reservation number, excursion name, travel date, or other relevant information.
Travel Services & Booking Assistance
Questions regarding travel bookings, airfare, hotels, rental cars, cruises, tours, resorts, travel insurance, or other travel services may be submitted through our website or by email.
Guests using our self-service travel platform may also use the website's messaging functionality to contact EAG for assistance.
Please note that some travel services are provided by independent third-party suppliers. Certain questions regarding changes, cancellations, refunds, tickets, vouchers, or supplier-specific policies may need to be addressed according to the applicable supplier's terms and procedures.
Excursions & Events
For questions regarding an upcoming EAG excursion or event, please include:
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Your full name
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Excursion or event name
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Scheduled date
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Reservation or confirmation number, if available
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The nature of your question or request
For time-sensitive matters related to an upcoming departure or event, guests should use the contact method or instructions provided in their confirmation and pre-trip communications.
Travel Mart
For questions regarding Travel Mart merchandise, orders, shipping, exchanges, or other merchandise-related matters, please include your order number and the name of the item when contacting us.
Travel Mart purchases are subject to the applicable Shipping Policy and Cancellation, Refund & Return Policy.
Policy & Legal Questions
Questions regarding our website policies, Terms of Service, Privacy Policy, Purchase Options & Cancellation Policy, Shipping Policy, or other legal notices may be directed to:
ExperienceEAG@evergreenadventuregroup.com
Please allow reasonable time for responses, particularly when an inquiry requires coordination with a third-party travel supplier.
Website
For information about Evergreen Adventure Group™, our travel services, excursions, memberships, experiences, and other offerings, visit:
www.evergreenadventuregroup.com
Travel Services Disclosure
Independent Agent of FST Ref. No. ST15578
CST No. 2090937-50
WA UBID No. 603189022
IA Registered Agency No. 1202
This disclosure reflects an independent travel-agent relationship and does not represent these numbers as Evergreen Adventure Group™'s own travel registration numbers.
Important Notice
Contacting Evergreen Adventure Group™ does not automatically modify, cancel, or refund a reservation, purchase, membership, excursion, or travel booking unless EAG confirms the requested action in writing or through the applicable booking system.
Customers should retain their purchase confirmations, reservation information, and other applicable documentation for their records.